Handling Difficult People

Handling Difficult People


It is estimated that approximately twenty percent of our population can be classified as difficult, which is why it can be helpful to learn how to identify and manage your interactions with difficult people.  Join Tricom and our guest speaker Kit Welchlin from Welchlin Communication Strategies for the November edition of our Industry Insider webinar series as Kit teaches you how to handle difficult people with professionalism, including: 

  • Ten different types of difficult people
  • Five action steps to respond rather than react
  • Five stages in controlling your emotions and responding appropriately
  • How to differentiate yourself from everyone else
  • Fifty strategies to deal with the truly ruthless


About the presenter:

Kit Welchlin began public speaking at age 9 in 4-H.  He purchased his first manufacturing company at age 21 and by 26 was CEO of three manufacturing companies in three states. Mr. Welchlin is a professional member of the National Speakers Association, professional speaker and communication consultant with B.S. and M.A. Degrees in Speech Communication and Business Administration.  He has delivered more than 3,000 presentations to more than 500,000 people over the past 24 years.  In 2014, Mr. Welchlin was inducted into the Minnesota Speaker Hall of Fame.

About Welchlin Communication Strategies:

Welchlin Communication Strategies was established in 1991 to provide speeches, seminars and workshops that help organizations get their people to work together better and help people get more done in less time.

About Tricom:

As a financial solutions provider to the staffing and consulting industry, it is our philosophy to be an active member in the staffing industry by staying abreast of the ever-changing market place. For that reason, Tricom was pleased to launch the Industry Insider webinar series designed to share our expert knowledge and resources with our fellow staffing industry colleagues. One of our core values is to build relationships and become a leading resource to staffing and consulting firms nationwide.