Performance - When to Train, Coach and Counsel

Performance - When to Train, Coach and Counsel


As a leader your job is to meet organizational goals through your workforce.  To do this you must have strong performance management - training, coaching and counseling your staff to their highest potential.  Join TRICOM and our guest speaker Jen Erb from Tallann Resources for our July edition of our Industry Insider webinar series for a discussion on balancing your daily responsibilities and challenges while being effective and efficient in managing and coaching your staffing team.

This session is geared toward any leader in your staffing firm that has the responsibility to manage and coach employees, with topics including:

  • Understanding performance management
  • Effective goal setting, training and coaching
  • Tools for addressing the underperforming employee

By the end of this session, you will have all the information and tools you need to guide you through the challenge of performance management for your staffing team.

About the presenter:

Jennifer Erb has over 20 years’ experience in the human resources field.  She earned an MBA, Leadership from Franklin University and BBA, Human Resources from Ohio University.  She held several staffing and recruiting roles with Olsten staffing company.  Her experience in staffing was the foundation for expanded growth into corporate HR roles. From 2000-2012 she was the Director of Human Resources for BMI Federal Credit Union.  In this role, she applied human resources strategy to earn the company a ‘Best Places to Work in Ohio’ award for top employment practices and employee engagement.  She is currently the Managing Director for HR Services at Tallann Resources.  She assists clients with all aspects of human resources, including training, career planning, job structure, salary grade plans, performance management, and employment policies. She has been on the Board of Directors for industry and field associations, most recently President of the Human Resources Association of Central Ohio, a Society for Human Resources Management chapter. 

About Tallann Resources:

Tallann Resources is a national consulting, training, and recruiting firm specializing in the staffing and recruiting industry. Their client base ranges from startups to international staffing organizations throughout North America. Their primary areas of focus are sales, recruiting, and operations.

With over 20 years of sales, recruiting, sales/recruiting management, and executive leadership experience in the industry, the consultants at Tallann Resources are uniquely qualified to help companies of all sizes grow their business, refine processes, improve service delivery, and find A-players. Their goal with every client is to maximize their potential and create a distinct competitive edge in their market.


As an administrative and financial solutions provider to the staffing and consulting industry, it is our philosophy to be an active member in the staffing industry by staying abreast of the ever-changing market place. For that reason, TRICOM was pleased to launch the Industry Insider webinar series designed to share our expert knowledge and resources with our fellow staffing industry colleagues. One of our core values is to build relationships and become a leading resource to staffing and consulting firms nationwide.