Best Practices for Collecting on a Delinquent Account

Best Practices for Collecting on a Delinquent Account


Business owners faced with a delinquent accounts receivable account often contemplate the best course of action to take for payment recovery. Join TRICOM and Caine & Weiner for our May Industry Insider webinar for a discussion on traps, tricks and tactics every staffing professional should know including:

  • 5 rules in accounts receivable process
  • Top 7 traps staffing companies should avoid
  • When should you negotiate
  • Service provider vs finance relationship
  • Why age is powerful
  • When to place in collections

By the end of this session, you’ll know the tips on how to best get paid on-time.

About the presenters:

Brad Robinson, a graduate of the University of Colorado, has been in the Accounts Receivable Management industry for over 25 years and has a long history of proven results in the executive sales management and strategic business development areas. He began his A/R career with a major insurance provider and he later transitioned into a sales management role focusing on training/coaching skills, and execution towards greater results and leadership. His training and public speaking seminars for industry groups and clients only further his passion for the A/R industry.

Frank Dispensa has been active in the credit information/commercial debt collection industry for the past 30+ years, holding positions in customer service & education, sales, collections, and general management. In his role as Vice President – Client Operations, makes him responsible for management of all client relation activities as well as association and client satisfaction strategies. Working closely with the Collection Management is one of his top priorities to ensure clients are receiving the highest level of overall service. He earned a Certified Commercial Collector designation by the International Association of Commercial Collectors, Inc. and has been a member of the Commercial Law League of America. Frank holds a Bachelor of Arts degree with Majors in Business Administration and Psychology and a Master’s Degree of Business Administration with concentrations in Marketing and Human Resources Management. 

About Caine & Weiner:

Celebrating their 90th year in business this June, Caine & Weiner is the clear industry leader and sets the standard for AR management. 


As an administrative and financial solutions provider to the staffing and consulting industry, it is our philosophy to be an active member in the staffing industry by staying abreast of the ever-changing market place. For that reason, TRICOM was pleased to launch the Industry Insider webinar series designed to share our expert knowledge and resources with our fellow staffing industry colleagues. One of our core values is to build relationships and become a leading resource to staffing and consulting firms nationwide.